DOES YOUR PRACTICE TAKE INSURANCE? Yes.

1. Insurance Verification and Patient Responsibility

As a medical provider, we bill your insurance company through our clearinghouse, Office Ally, as a professional courtesy. However, verification of benefits is not a guarantee of payment by your insurance provider. Your insurance policy is a legal contract between you and your insurance company.

2. You are ultimately responsible for knowing your plan's benefits, including:

• Copayments and coinsurance amounts

• Annual deductibles and remaining balances

• Pre-authorization requirements and visit limits

3. Deductibles and Denied Claims

If your insurance provider applies our submitted claims toward your personal annual deductible, or if they deny a claim for any reason, the balance is legally your responsibility. You agree to pay the remaining balance in full within thirty (30) days of receiving an itemized statement from our office.

We take the following Health Insurance:

Kaiser Permanente (Access PPO, Boeing HMO Network, Core, Elect PPO, Medicare Advantage HMO Group, Medicare Advantage HMO GRP Part D, Microsoft, Options, Options Federal, Providence, Caregivers, SoundChoice, Summit PPO, Swedish Caregivers and) Virtual Plus - Connect, AETNA -Value Plus Plan, Platinum Plus Plan, Elite Plan, Choice Plan, Select Plan, Eagle Plan/PPO-MA Only, Preferred Plan); TriWest (Community Care) (Veteran Insurance).CIGNA

We take the following payments: HSA, FSH, Credit, Debit, Cash, Visa Gift Cards, Personal Checks, Cash App, Venmo, and Apple Pay.

BOOKINGS/CANCELLATIONS AND NO-SHOWS

A debit or credit card is required to book all appointments. It is asked that if appointments need to be canceled or rescheduled, it is done at least 24 hours in advance, which will give another client a chance to get into my limited schedule. Massage Therapy and Coaching sessions take time and resources to prepare. In consideration of this, a 50% cancellation fee is applied to each session if a client no-shows or cancels the same day, and the debit or credit card on file will be charged automatically. If canceled 24 hours before the appointment, you will not be charged.

No shows, unfortunately, put a damper on a small business’s financial stability. In consideration of this, no-shows are a one-time-only occurrence at Massage Therapeutics. If a client “No Call, No Show,” unfortunately, future appointment requests will not be accepted. We know things happen, and if something out of a client’s control comes up, please give us a call, and we may consider other options.

GIFT CARDS (E-GIFT)

E-Gift Cards are the new way of providing a gift card to a loved one or friend! There is a link on the home page of this site that will take you to the eGift Card option site, powered by secure SQUARE. Simple and easy form to fill out, and custom amount options available. Pick out a design of your choice! Your debit or credit card will be charged right away with your eGiftcard purchase. All eGiftcards are sent via email to the email that's entered at checkout. After purchase, all your eGiftcard recipient will need is to book their massage online and bring a photo ID with them to their appointment, along with a paper copy of their eGiftcard that has the reference number on it (a phone can also be scanned with a copy of the email and bar code).) We understand that things happen, and you may change your mind for one reason or another; that is why Massage Therapeutics policy is that you have 24 hours to get a refund on eGiftcards. After 24 hours, there are no refunds on eGiftcards. No Exceptions.

GIFT CERTIFICATES

Gift Certificates are available upon request. Please give us a call at 360-777-7139 or email us at massagethera.inquiry@gmail.com to inquire about your Gift Certificate options. Our request form can also be located here. There are no refunds after purchase of Gift certificates. Certificates aren’t typed out and printed, which can take time.

Gift Certificates are available in any amount and may be purchased. Out of town? Too busy? No problem. We will be happy to mail or e-mail your Gift Certificate to you! Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards. Gift Certificates are NON-TRANSFERRABLE and cannot be redeemed as cash. Gift certificates may not be replaced if lost or stolen.

GIFT CERTIFICATES: Will be available in the future.

HOW OFTEN SHOULD I RECEIVE A MASSAGE?

For those who desire massage therapy to be a preventative care, to manage daily stress, or for body maintenance care, one massage a month is common. Weekly sessions may be desirable if you are receiving massage therapy for injury relief or treatment of chronic pain that is interfering with your daily life. Massage Therapeutics recommends incorporating massage therapy sessions into your lifestyle and committing to at least twice a month for optimal well-being results.

PRIVACY IN YOUR SESSION

WHERE WILL MY MASSAGE SESSION TAKE PLACE?

Your massage session will take place at a professional office location in Lacey, WA. Located in a tranquil environment that caters to therapeutic practices.

MUST I BE COMPLETELY UNDRESSED?

During Massage sessions for general wellness, you will be undressed to your comfort level. Please keep in mind that most table massage techniques and modalities require full access to your muscle groups; this ensures the success of your care and proper treatment.

WILL THE PRACTITIONER BE PRESENT WHEN I DISROBE?

I will always leave the room before you undress, and after the massage session, before you redress. In consideration of the practitioner, please ensure undressing and redressing do not occur at any time before the therapist leaves the room.

WILL I BE COVERED DURING THE SESSION?

You will be properly draped at all times to keep you warm and comfortable.

IMPORTANT INFORMATION ON OUR ONE-ON-ONE SOMATIC WELLNESS/LIFESTYCOACHING

Coaching is NOT counseling/therapy or a cure for mental health conditions and should not be treated as such. Coaching one-on-one sessions provide the tools and resources useful for clients to move towards where they desire to be in feeling whole and like the best versions of themselves. Topics discussed in the above session’s offerings will be wellness aspirations, life balance, self-care, healthy wellness habits, goal setting, and more. Although our services are directed towards body trauma and body esteem, our intentions are not to open Pandora’s box and go back in time. It is all about “moving forward” with a positive plan in coaching sessions.

Coaching sessions are best for individuals who have already put in the work to get past their darkest barriers/challenges of body trauma and body esteem, and are ready to push forward in a positive direction, but could still use that extra professional support to achieve wellness and self-care goals.

Sessions help clients focus on piecing together their individual self-care and wellness puzzle together. Coaching is all about helping clients align their self-care regimens with their daily lives while achieving a healthy, beneficial flow in wellness. Client coaching sessions will be focused on practices regarding their personal wellness development and self-care, pushing towards being and feeling like the best version of themselves.

COVID-19 PRECAUTIONS

Extra precautionary steps to protect the client, BEFORE, DURING & AFTER your session, independently and through following guidelines and considerations for Massage practices.

(1) There will be a COVID-19 Waiver signed before the initial appointment during your intake.

(2) Masks are welcome to be worn.

(3) Hot and Cold water hand washing station located in the general building.

(4) Building installed and air circulation system.

(6) Hand Sanitizer is available for use coming into the building and in the treatment room.

(7) Every touchable surface is thoroughly cleaned and sanitized before and after each client; at the beginning and end of the business day; with a disinfectant cleaner that kills the virus.

PRACTICE MEDICAL DISCLAIMER

All content on this website, which includes text, graphics, images, and information available on or through this website, is for general wellness educational and informational purposes only. No content is intended to be a substitute for a doctor’s diagnosis. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website. Never rely on the information on this website in place of seeking professional medical advice. Always speak with your doctor with regard to information contained on or through this website. After reading articles or other content from this website, you are encouraged to review the information carefully with your professional healthcare provider.

The aromatherapy and wellness products sold on this website—which includes our Aromatherapy Room + Pillow Spray, Solace + Earth Aromatherapy Roll-on, and Soothing Body Balm—are for external use only.

While our products are crafted with natural, high-quality ingredients, they are not intended to diagnose, treat, cure, or prevent any medical condition or disease. The statements made regarding these products have not been evaluated by the Food and Drug Administration (FDA).

We recommend the following safety precautions when using our specific blends:

• Perform a Patch Test: Apply a small amount of the Solace + Earth Aromatherapy Roll-on or Soothing Body Balm to a discreet area of skin. Discontinue use immediately if irritation, redness, or burning occurs.

• Review Botanical Ingredients: Carefully check all ingredient lists for potential allergens. Products may contain traces of nuts, seeds, or essential oils.

• Consult a Professional: If you are pregnant, nursing, have a known health condition, or take medications, consult a licensed healthcare provider before use.

• Safe Spraying: Keep the Aromatherapy Room + Pillow Spray away from eyes, open flames, and delicate fabrics. Do not spray directly onto pets.

By purchasing from Massage Therapeutics, PLLC , a distributor of Thera’Naturals a Product of Kee’vae LLC, you accept responsibility for your own health and product usage. Massage Therapeutics, PLLC nor Kee’vae, LLC shall not be held liable for any adverse reactions, allergic responses, or misuse of any item.

Thera'Naturals is a registered trade name of Kee’vae LLC. Distributed retail items available at Massage Therapeutics only.

Ownership and Brand Relationship

This website and all related services are owned and operated by Massage Therapeutics, PLLC. Thera’naturals is a registered trade name and product brand completely owned by Keevae, LLC. All products, descriptions, trademarks, and formulations under the Thera’naturals brand name are the intellectual property of Keevae, LLC.

Hands-On Treatment and Product Integration

Signature products—including the Solace + Earth Aromatherapy Roll-on and Soothing Body Balm—may be integrated into your hands-on massage therapy sessions for enhanced relaxation at Massage Therapeutics, PLLC.

• Client Responsibility: It is your absolute responsibility to inform your massage therapist of any known allergies, skin sensitivities, or medical changes prior to the start of your session.

• Consent: By booking a session where these products are used, you consent to their topical application.

Delivery Policies

• Processing Time: All retail orders for our Aromatherapy Room + Pillow Spray, roll-ons, and balms are processed within 3-5 business days.

• Shipping Methods: Shipping not available.

Refund and Return Policy

Due to the handcrafted and hygienic nature of our wellness products, all sales of Thera’naturals products are final.

• Hygiene Exceptions: We cannot accept returns on opened, used, or unsealed personal care items.

• Replacements: If I made an error with your order (e.g., wrong item received or packaged), please contact us at massagethera.inquiry@gmail.com within 7 days of delivery with your order number and a photo of the mistake so I can correct it.

• Service Non-Refundability: Please note that fees for hands-on massage therapy services are entirely separate from product purchases and are non-refundable once the service is rendered.

Limitation of Liability

In no event shall Keevae, LLC, operating as Thera’naturals, or our massage therapists, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of our products or their application during a massage session. This includes, but is not limited to, unexpected allergic reactions, skin irritation, or misuse of products. You assume all responsibility and risk for your health and safety.